FAQs

When will my order be processed?
We dispatch every order from Barcelona, Spain within 1 to 2 business days.

How can I track my order?
As soon as your order ships, we email you a confirmation with tracking, so you can follow it the whole way.

How do I change or cancel my order?
Email us at allurestorenl@gmail.com as soon as you can. Once an order has shipped, we can no longer change it.

Do you accept returns?
Yes, within 14 days of delivery. Send pieces back in their original, unworn condition and packaging. Return shipping is on you, unless the item arrived faulty or incorrect. Personalized pieces cannot be returned unless they arrive faulty.

How long does a return take to process?
Once your return reaches us, allow 5 to 7 business days. Your refund then goes back to your original payment method.

How long does shipping take?
It depends on your destination. Enter your address at checkout to see an estimated delivery time.

Do you ship internationally?
Yes, we deliver worldwide from Barcelona.

My size or colour is out of stock. When will it be back?
Many of our pieces are made in small batches. Join our mailing list to be first to hear when new pieces and restocks land, so you never miss out.